Shipping policy

Shipping

Vita-GREAT!® Shipping Policy

Last Updated: October 10, 2026

At HealthProLLC®, we're dedicated to delivering Vita-GREAT!™ and Dispoz-A-Scoop®, to you with care and efficiency. This Shipping Policy outlines our shipping process, costs, and timelines for purchases made through our Shopify store or direct (https://healthprollc.com). Thank you for choosing our family-owned business, proudly based in Los Angeles for over 40 years!

1. Order Processing

  • Processing Time: Orders are typically processed within 1–2 business days from the date of purchase, excluding weekends and major U.S. holidays. During peak periods (e.g., holidays), processing may take up to 3 business days.
  • Order Confirmation: You will receive an email confirmation with your order details once your purchase is complete. If you don't receive this email, check your spam folder or contact us at shipping@healthprollc.com.
  • Stock Availability: Most products are in stock in Los Angeles. If an item is out of stock, we'll notify you within 1 business day and provide options for a refund or estimated restock date.

2. Shipping Methods and Costs

  • Domestic Shipping (United States):
    • Standard Shipping: Delivered within 3–7 business days after processing. Cost: $10.00 flat rate per item ordered (a 3-pouch pack counts as 1 item).
    • Expedited Shipping: Delivered within 1–3 business days after processing. Cost: $17.00 flat rate.
    • Carriers: We use trusted carriers like USPS, UPS, or FedEx, based on your location and order weight.
  • International Shipping:
    • We only ship within the U.S.A.
    • Costs are calculated at checkout based on weight, destination, and shipping method.
  • Shipping Rates: Exact costs are displayed at checkout before payment. Rates may vary based on product weight or destination.

3. Shipping Destinations

  • We ship to all 50 U.S. states, including Alaska and Hawaii
  • We do not ship to P.O. boxes or APO/FPO addresses.
  • For international orders, please contact us at shipping@healthprollc.com.

4. Delivery Information

  • Shipping Confirmation: Once your order ships, you'll receive a tracking number via email to monitor your package's progress.
  • Delivery Times: Typical delivery times are 5-7 days after your order is placed.
  • Incorrect Addresses: You are responsible for providing accurate shipping information. HealthProLLC® is not liable for delays or non-delivery due to incorrect addresses. Contact us within 24 hours of placing your order to correct address errors.
  • Lost or Stolen Packages: If your package is lost or stolen after dispatch, please contact us at hipping@healthprollc.com. We'll work with the carrier to resolve the issue or provide a replacement/refund, subject to our discretion and carrier policies.

5. Returns and Refunds

  • Shipping-related issues (e.g., damaged or incorrect items) are covered under our Returns and Refunds Policy. HealthProllc® covers return shipping costs for defective or incorrect items; customers are responsible for return shipping for non-defective returns unless required by law (e.g., EU consumer laws).
  • Review our Returns and Refunds Policy for full details on eligibility and processes.

7. Contact Us

For questions about shipping or your order, reach out to us:

We're committed to making pet ownership more enjoyable with quality products, produced with love and shipped from Los Angeles. Thank you for supporting HealthProLLC!